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Poorly Made in China: An Insider's Account of the Tactics Behind China's Production Game, by Paul Midler
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Review
Awards Best Book 2009 (The Economist) Best Book for Business Owners (Inc.) Great Finance Book of 2009 (Forbes) Best of 2009 Business Book (Library Journal) "Midler has upended a lot of the assumptions about this factory for the world." (Forbes) “A must-read for people engaged in mainland business.” (South China Morning Post) “Important, timely and entertaining.” (Taipei Times) “Most of the people in Mr. Midler’s position would not dream of disclosing what they see.” (The Economist) “Manages to be both instructive and entertaining.” (National Review) “A fascinating, funny and important book.” (Asia Times) “An invaluable book for anyone considering doing business in China.” (Epoch Times) “A lively dissection of the cultural clash.” (Malaysia’s The Star) “You won’t look at the label ‘Made in China’ the same way.” (Toronto Now) “His warning is worth heeding – is China listening?” (Business Times) "Plenty of laugh-out-loud moments." (Financial Times) “Strongly recommended.” (Bangkok Post)
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From the Inside Flap
It was a world gone wrong, one in which manufacturers thought little of manipulating product quality levels in order to save the smallest amounts, where savvy foreign business leaders were made to feel in control while they were taken for a ride by their partners, where entire manufacturing facilities sometimes vanished right into thin air… Welcome to Poorly Made in China! At the height of the boom export manufacturing, Paul Midler returned to East Asia, a recently graduated Wharton MBA. In the right place at the right time, he was sought out by a number of foreign companies who wanted help in navigating the new economy. The adventures came fast, as did the business and cultural lessons. Poorly Made in China is a dramatic romp through China's export manufacturing sector, one that reveals what really goes on behind the scenes. The story follows the author from one project to the next, taking the reader through a diverse set of industries and revealing a number of challenges. An engaging business narrative told with doses of humor and insight, this true story pulls back the curtain on the rising Chinese economy, providing a closer look at the rough-and-tumble environment in which so many of our consumer products are being made. For those trying to make sense of why so many quality failures could come out of China at once, this book is an especially interesting read. Poorly Made in China is the tale of a modern-day gold rush and its consequences, the chronicling of a rising economic power and its path along a steep growth curve. Entertaining and eye-opening, the book highlights the extent to which culture affects business dealings, and the ultimate suggestion is that we may have more to be concerned about than product failures alone."
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Product details
Hardcover: 256 pages
Publisher: Wiley; 1 edition (April 6, 2009)
Language: English
ISBN-10: 0470405589
ISBN-13: 978-0470405581
Product Dimensions:
6.4 x 1 x 9 inches
Shipping Weight: 13.6 ounces (View shipping rates and policies)
Average Customer Review:
4.5 out of 5 stars
226 customer reviews
Amazon Best Sellers Rank:
#888,986 in Books (See Top 100 in Books)
This book explains why "Made In China" means whatever you bought is probably going to fall apart. And more interestingly, why Chinese business culture is unlikely to change even as they grow more prosperous and technologically adept. And why--for all its reputation for poor quality--Westerners keep going back to China to do business. One Western sucker after another goes to China and gets snookered into a deceitful business marriage that turns bad at the moment divorce becomes too expensive to contemplate. (The Chinese work that angle masterfully.) Now I understand why when merchandise breaks, deteriorates, quits working, or otherwise disappoints, the "Made In China" label explains it all.
I have done business in China since 1986. I know from experience how tricky and dangerous it is, especially for the newcomer. Curiously Mr. Midler refers to suppliers in Shantou (Canton Province) and I too have many suppliers there. Apparently this behavior amongst the Chinese is across the board no matter what product you work with. And they don't care no matter what threats or promises you make. I actually had one supplier who told me he would no longer sell to me because "you complain too much"! No loss to me, easily replaced you can be sure. Communists or not, the almighty greenback is king in China but as Mr. Midler makes very clear, it is not going to get you what you think you contracted for. Something close, maybe, but not right on target. The Chinese screwed up so many of my shipments that I got the distinct impression that the translaters were interpreting my directions, not translating them. So I spent years learning to speak Mandarin. I am totally fluent now, have often been mistaken for being Chinese on the telephone by those who had not yet met me. No matter, I told them straight out what I wanted in their own language and STILL they basically did it wrong to shave off a few bucks to their advantage. I could never understand that way of thinking, in America we keep the customers happy to perpetuate our business with them, we do not consistently antagonize them. This book will open your eyes if you want to do business in China and if you are already there you cannot help but agree with everything he says. Pay close attention, he knows what he is talking about. They will go behind your back and try to deal directly with your customer, they will yes you to death and then do whatever they please without any regard for you or your customer. I can offer dozens of examples but the one that most illustrates this is the supplier who sent the advance samples for approval, they were perfect. He then went and made the million piece order to his own liking. It was a Halloween item to be made in Orange and Black, the 1000 piece advance samples were right on the money. When the order came in, it was made in Red and Blue. They told us the factory boss thought Orange and Black was a terrible color combination so he made what he thought was pretty. Hence we had a million red and blue product with ghosts and goblins and all printed on them, in red and blue and the words "Happy Halloween". THAT is when we transferred half our entire production of all products to India. We still do some business in China but had I read this book twenty years ago I never would have gotten involved in China at all!I highly recommend this book, it is all true and frightening so use it well and be aware. Be very aware.
This reflects my experiences as a dropshipper using Chinese products. Many of the middlemen I worked through using Ali Express were good, honest people. But a significant percentage (20%) fit this book very well. Deteriorating quality over time, deceptive product pictures, long shipping times, and indifferent customer service, until I would threaten a dispute, then the tears and begging start. If you want to do business with China, this is a must read.
The author is an MBA who speaks Mandarin and lives in China. He works as a "middleman" between American importers and Chinese manufacturers. The first (approximately) 200 pages consist of entertaining anecdotes of his experiences in dealing with Chinese manufacturers. It is primarily a story of dishonesty and cunning--not incompetence-- on the part of the Chinese. Subtly, by these anecdotes, the author draws us further into the question of WHY the Chinese manufacturers behave as they do towards Americans and other importers of their products? The remaining (approximately) 50 pages provides a convincing answer.Everywhere one turns these days, we are told that the Chinese are the new master race, that China will bury the US and dominate the world, etc. This book is the furthest thing from a political polemic, but an incidental effect of reading it leads one to question how China could ever manage that?
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